The App Systems & Cloud DELIVERY department
consists of a team of application systems engineers whose main focus is to provide, install, and configure system-related aspects of the software in the customer’s environment, either on the cloud or on-premise.
Delivery, in fact, takes care of everything related to the delivery, installation, and activation phase of the software.
Delivery services can be carried out either remotely, through online appointment, or in-person at your office, via on-site appointment.
The activities provided by this department are part of the services not included in your fee and, if requested, they will be provided at the rates listed in the Leviahub Service Chart.
To this end, prepaid packages can be purchased at preferential rates (Service Smart Pack) – See the “Sales” section of this Customer Guide.
The department is proactive: Delivery comes to the rescue when you have a problem or need and plans the activities. By appointment only.
The service is available on business days, Monday through Friday, duringoffice hours, excluding public holidays and periods when the company is closed for vacation.
| How to access it: | Select the “App System & Cloud – Delivery” web ticket area in the Leviahub Support portal.
The ticket could have the following priorities:
(*) Priority service is an extra option with a charge, as per the Service Charter. |
| Processing time: | Within 16 business hours |
| Typical requests: |
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