The Software DELIVERYdepartment.
consists of a team of application consultants whose main focus is to provide and implement software in the client’s environment.
Delivery, in fact, takes care of everything related to the software delivery phase, including implementation, training, configuration, and operational startup
The team is specialized by area of expertise: administrative and finance area, invoicing/billing area, management control area, logistics area, shipping area, customs area, etc.
Delivery services can be carried out either remotely, through online appointment, or in-person at your office, via on-site appointment.
The activities provided by this department are part of the services not included in your fee and, if requested, they will be provided at the rates listed in the Leviahub Service Chart.
To this end, prepaid packages can be purchased at preferential rates (Service Smart Pack) – See the “Sales” section of this Customer Guide.
The department is proactive: Delivery plans and implements the software to ensure that it is up and running according to agreed specifications.
The service is available on business days, Monday through Friday, duringoffice hours, excluding public holidays and periods when the company is closed for vacation.
| How to access it: | Select the “Delivery Software” web ticket area in the Leviahub Support portal.
The ticket could have the following priorities:
(*) Priority service is an extra option with a charge, as per the Service Charter. |
| Processing time: | Within 16 business hours |
| Typical requests: |
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