The Systems DELIVERYdepartment.
consists of a team of experienced systems engineers specialising in the technical management of IT infrastructure and services.
It deals with the set of activities of deployment, configuration, and operational release of infrastructure components and IT systems to deliver to the customer functioning, secure, and ready-to-use environments.
Thanks to the activities of this department, an IT infrastructure, operating system, middleware, application platform, or virtual environment is designed, installed, configured, tested, and brought into operation in a manner that conforms to customer or design requirements.
It is the point of reference for all technical needs that do not require urgent action but are fundamental to ensuring business continuity and proper management of the IT infrastructure.
The department is proactive: Delivery comes to the rescue when you have a problem or need and plans the activities. By appointment only.
The services are provided on appointment only, with the possibility to intervene remotely (online) or at your location (on-site), as required.
| How to access it: | Select the “Systems – Delivery ” web ticket area in the Leviahub Support portal.
The ticket could have the following priorities:
(*) Priority service is an extra option with a charge, as per the Service Charter. |
| Processing time: | Within 16 business hours |
| Typical requests: |
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